Customer service

 

This section tells you everything you should know before ordering, such as the payment methods accepted by Voltrona Farm and the measures taken to protect your privacy. 

Payment

Accepted payment methods are:

  • credit card (VISA , MASTERCARD, CARTA SI);
  • bank transfer (only for purchasing goods).


Should you prefer not to send e-mails and/or use the Internet, you can:

  • enter your phone number on the order form to allow us to call you back;
  • contact customer service on ++39-0577-943152 or send a fax to ++39-0577 906077;
  • send your data, credit card number and expiry date by fax (++39 0577 943152).


Bank transfer (only for purchasing goods)

Please send your transfer to:

Società Agricola Fattoria Voltrona srl

Bank: Banca di Credito Cooperativo di Cambiano
Address: Filiale 4 Agenzia Poggibonsi, Via san Gimignano 22, 53036 Poggibonsi (SIENA) Account holder: Società Agricola Fattoria Voltrona Srl
account number: 000040309015
IBAN:IT02 Y084 2571 9400 0004 0309 015
CODICE SWIFT/BIC: CRACIT33

In case of payment by bank transfer, the goods will only be shipped after receipt of the transfer notice. Due to the time the bank takes to notify payment, please fax us a copy of the bank transfer to allow us to sped up delivery.

We do not accept cash on delivery


Deliveries and rates.

Delivery methods

Voltrona Farm products are delivered by forwarders who are expert in fragile products requiring particular care in handling and storage. The goods travel carefully packaged. In case of breakage or loss during transport, customers should refuse the goods.


Rates

Shipping costs change depending on the destination and quantity of the goods. Shipping costs must be paid together with the goods.


Resellers

Shipments for resellers

All details are agreed according to the reseller's requirements. After receiving an order, we will issue an estimate of transport costs indicating delivery times and insurance clauses

If resellers prefer to organise transport with their own vehicles, they should send us an e-mail, call us (+39 0577 943152) or send us a fax (++39 0577 906077).

Orders can only be confirmed and executed after all transport details have been finalised.

Payment for resellers

Accepted payment methods are:

credit card (VISA , MASTERCARD, CARTA SI);
bank transfer. 

Send your data, credit card number and expiry date by fax (++39 0577 943152).


Bank transfer

Please send your bank transfer to:

Fattoria Voltrona
Banca Nazionale del Lavoro 
Poggibonsi branch, viale Marconi 25, Poggibonsi (SI) - Italy 

c/a n° 7 5 
ABI: 0 1 0 0 5 
CAB: 7 1 9 4 0 
CIN: Q 
SWIFT/BIC CODE: B N L I I T R R 
IBAN CODE: IT 61 Q 010 0571 9400 0000 0000 075

In case of payment by bank transfer, the goods will only be shipped after receipt of the transfer notice. Due to the time the bank takes to notify payment, please fax us a copy of the bank transfer to allow us to sped up delivery.



Right of withdrawal

Pursuant to Legislative Decree n° 50 of 15/1/1992, customers may withdraw from purchase contracts by returning the purchased products (postage and fees paid) within 7 days of the date of delivery to:

Fattoria Voltrona
Loc. San Donato
53037 San Gimignano (SI) - Italy

Shipping costs will not be refunded. 

Privacy

After filling in an order form and acquiring the information pursuant to art. 10 of law 675/96, customers may allow their personal data to be used for commercial, fiscal, administrative and information requirements connected with our activities.

INFORMATION PURSUANT TO ART. 10 OF LAW N° 675 OF 31.12.1996 (PROTECTION OF PERSONS AND OTHER SUBJECTS RELATIVE TO THE TREATMENT OF PERSONAL DATA).

In accordance with the above law and relative to the personal data which has or will be acquired in the course of contract entered into with you, Voltrona Farm informs you that:

  • your personal data is gathered and processed for the sole purpose of allowing the company to adequately pursue its business activities;
  • your personal data is and will be treated in accordance with the above Law, both in electronic and paper form;
  • the gathering of your personal data is obligatory in order to allow us to comply with fiscal and other legislation;
  • your personal data may be communicated to third parties (e.g.: banks, insurance companies and other unconnected organisations) exclusively for business management purposes and within the context of the responsibilities conferred upon us;
  • you may freely access your personal data for updating, modifying, integrating or simply obstructing its use for the purposes outlined herein at any time by writing to Fattoria Voltrona, Loc. San Donato 53037 San Gimignano (SI) Italy, or sending an e-mail to: info@voltrona.com;
  • The holder of the data is Malcolm Leanza.